At Calicut University Central Cooperative Store, we are committed to providing a smooth shopping experience for our customers. If you wish to cancel an order, request a return, or need a refund, please refer to the following policy details.

1. Order Cancellation Policy

• Before Shipment: You can cancel your order before it is shipped. To cancel an order, please contact our customer support team as soon as possible at centralstore4347@gmail.com or call 0494 2400012. Once your cancellation is confirmed, the full amount will be refunded to your original payment method within 7-10 business days.

• After Shipment: If your order has already been shipped, it cannot be canceled. In this case, you may still return the product after receiving it by following our return policy.

2. Return Policy

We accept returns under the following conditions:

• Eligibility for Returns:

  • The item must be unused, undamaged, and in its original packaging.
  • The item must be returned within 7 days of delivery.
  • The original receipt or proof of purchase must be included.

• Non-Returnable Items: Certain items are not eligible for return, including:

  • Opened or used stationery products.
  • Custom-made or special-order items.
  • Items marked as “non-returnable” on the product page.

• How to Initiate a Return:

  • To initiate a return, please contact us at centralstore4347@gmail.com with your order number, reason for return, and supporting photographs (if applicable).
  • Once your return request is approved, we will provide instructions for returning the item.

• Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect. If the return is due to our error, we will cover the return shipping costs.

3. Refund Policy

• Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

• Partial Refunds:

  • In some cases, only partial refunds are granted (if applicable):
    • Items with obvious signs of use.
    • Any item not in its original condition or damaged for reasons not due to our error.

• Late or Missing Refunds:

  • If you haven’t received a refund within the specified time, please check with your bank or credit card company as it may take some time before the refund is posted.
  • If you have done this and still have not received your refund, please contact us at centralstore4347@gmail.com.

4. Exchange Policy

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at centralstore4347@gmail.com.

5. Order Modifications

• If you need to modify your order (e.g., change of delivery address, change of products), please contact our customer support team immediately. We will do our best to accommodate your request; however, modifications are not guaranteed if the order has already been processed.

6. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact us:

• Email: centralstore4347@gmail.com
• Phone: 0494 2400012
• Address: CALICUT UNIVERSITY CENTRAL CO-OPERATIVE STORES LTD NO:4347, CALICUT UNIVERSITY (PO), MALAPPURAM (DT), PIN 673635.

We appreciate your understanding and thank you for shopping with us at Calicut University Central Cooperative Store.