At Calicut University Central Cooperative Store, we strive to ensure that your shopping experience is smooth and satisfactory. This Shipping and Delivery Policy outlines our shipping processes, delivery timelines, and related information to help you understand how we handle your orders.

1. Order Processing

• Processing Time: Once an order is placed, it usually takes 1-2 business days to process the order before it is dispatched. Orders are not processed on weekends and public holidays.
• Order Confirmation: After placing an order, you will receive an order confirmation email with the order details and estimated delivery date.
• Order Dispatch: You will receive a shipping confirmation email once your order has been dispatched, along with a tracking number and a link to track your shipment.

2. Shipping Methods and Delivery Times

We offer multiple shipping options to meet your needs. The delivery time will depend on your location and the shipping method selected during checkout.

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-4 business days.

Please note that these delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or holidays.

3. Shipping Charges

• Standard Shipping: Charges may vary based on the weight and size of the package, as well as the delivery location. The exact shipping cost will be calculated at checkout.
• Express Shipping: Higher charges apply for express shipping services. The cost will be displayed during checkout.
• Free Shipping: We offer free standard shipping on orders above a certain amount (e.g., INR 1000). This offer is subject to change based on promotions.

4. Shipping Locations

Currently, we only ship to locations within India. We are working on expanding our delivery network to serve our customers better in the future.

5. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website and visiting the “My Orders” section.

6. Delivery Issues and Delays

While we aim to ensure timely delivery, there may be instances when delivery is delayed due to unforeseen circumstances such as:

• Incorrect or incomplete address provided by the customer.
• Natural disasters, strikes, or other events beyond our control.
• Delays by the courier service.

If you experience any issues or delays with your delivery, please contact our customer service team at centralstore4347@gmail.com or 0494 2400012 for assistance.

7. Undeliverable Packages

In rare cases, packages may be returned to us as undeliverable. Common reasons for this include incorrect addresses, unclaimed deliveries, or refusal to accept the package. If a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.

8. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us immediately at centralstore4347@gmail.com with photos of the damaged items and packaging. We will assess the situation and provide a replacement or refund if necessary.
• Lost Packages: If your package is marked as delivered but you have not received it, please contact us within 7 days. We will work with the courier service to investigate and resolve the issue.

9. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request; however, once an order has been dispatched, we cannot make any changes to the shipping address.

10. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please feel free to contact us:

• Email: centralstore4347@gmail.com
• Phone: 0494 2400012
• Address:  CALICUT UNIVERSITY CENTRAL CO-OPERATIVE STORES LTD NO:4347, CALICUT UNIVERSITY (PO) MALAPPURAM (DT) PIN 673635

Thank you for choosing Calicut University Central Cooperative Store. We appreciate your business and are committed to providing you with the best service possible.